Authi Connect

FAQs

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General

Authi lets you show interactive content, questions, and messages on your Verifone payment terminals. You control what appears, when it appears, and which terminals it appears on.

Authi is suited for merchants that use compatible Verifone terminals and want to improve sales, or gain insights about their customers.

Authi gives you a simple way to promote offers, share messages, and ask your customers questions directly on your payment terminals. You can manage campaigns yourself and see the results in the Authi Portal.

Yes. Ask your Verifone representative about running a free trial on a limited number of terminals.

No. Once you are signed up, there are no hidden costs or paid add-ons. You get the full package from day one.

There are no additional ongoing costs beyond your monthly fee.

Campaign Management

You will get access to the Authi Portal, where you can create, manage, schedule, and review your campaigns.

Campaigns can be set up in minutes. Once you hit publish, they can go live on your terminal within seconds.

You can run as many campaigns as you like.

Yes. You control the schedule. If you do not want Authi running during a busy period, you can schedule it to pause.

Yes. You have full access to your campaign data. Nothing is hidden.

Email us at team@authi.com, and someone from the Authi team will help you.

Customer Experience

Yes. There is always a skip button, so customers can move past the content if they choose.

You choose how long the content appears, from 1 second up to 30 seconds.

No. Authi is rigorously tested by Verifone and Authi. If there is ever an issue, Authi will simply stop showing. It will not interfere with payment processing.

Your content can still run on these transaction types. You can also view campaign results by transaction type.

Setup and Compatibility

Verifone loads Authi onto your terminal remotely, usually overnight.

Once your contract is signed, Authi can usually be live on your terminals within 48 business hours.

Please check terminal compatibility with your Verifone representative. If your current terminals are not compatible, your Verifone representative can help you move to compatible terminals.

Yes. You can choose which terminals have Authi enabled.

Yes. You can choose which terminals each campaign appears on.

Technical and Security

Most businesses will not need changes. Some businesses have terminal firewalls in place. If you do, you may need to whitelist the Authi app. The Authi team can help you check this and guide you through the process.

If your terminal relies on the internet, it may stop working when the internet drops out, regardless of Authi. Authi does not change how your terminal handles internet outages.

Authi is rigorously tested by Verifone and holds SOC 2 Type 2 compliance certification.

Support and Cancellation

Email us at team@authi.com.

You can stop using Authi at any time by turning off your campaigns. At the end of your contract period, Verifone can remove Authi from your terminal remotely.

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